24/7 Global Response Centre
When employees experience an incident while travelling, immediate access to expert support can make all the difference. Whether responding to a medical emergency, security incident, civil unrest or travel disruption, organisations need a trusted partner that can coordinate assistance quickly and effectively.
Securewest’s 24/7 Global Response Centre delivers comprehensive travel assistance services for organisations with employees travelling domestically and internationally. Operating 24 hours a day, 365 days a year, our experienced emergency responders provide rapid support, coordinate emergency response services and manage incidents from initial notification through to resolution.
Acting as a single point of contact, we work alongside your internal procedures, insurers and medical providers to ensure travellers receive the assistance they need while your organisation maintains visibility throughout every incident.
What our customers say
“If it were not for the invaluable support of the Securewest Global Response Centre operators, we would not have been able to make the decision to evacuate the event I was attending, thereby reducing the risk of harm to me and others.”
Business Development Manager – during September 2019 severe flooding in Spain
Our Travel Assistance Services
- 24/7 Emergency Support and Response – Anytime, Anywhere
- Triage of Incident: Rapid Assessment for Effective Response
- Trained Emergency Responders in Crisis Management
- Access to a Global Footprint (180+ Regions)
- Multi-Lingual Support During Crises
- Incident Management Support from Start to Finish
- Access to Supporting Documentation for Informed Decisions
- Incident Verification Response (IVR): Ensuring Accuracy and Efficiency
- Call recording (VOIP): Transparent Communication for Accountability
Our Global Response Centre delivers a range of travel assistance services designed to support organisations before, during and after travel incidents.
24/7 Emergency Travel Assistance
Our team provides immediate emergency travel assistance whenever an incident occurs, ensuring travellers have access to expert guidance and coordinated support regardless of location or time zone.
Emergency Response Services
Our trained emergency responders rapidly assess every incident, coordinate the appropriate response and provide continuous communication until the situation has been resolved.
Incident Triage
Every incident is reviewed and prioritised according to its severity, allowing our response team to mobilise the right resources as quickly as possible.
Travel Crisis Management
During complex or high-risk incidents, our specialists coordinate travel crisis management activities, helping organisations respond effectively while protecting travelling personnel.
Business Travel Assistance
We support organisations whose employees travel internationally by providing business travel assistance that integrates with existing travel risk management programmes and duty of care processes.
Global Support Network
With operational capabilities spanning more than 180 countries and regions, Securewest provides travel assistance wherever your people are working.
Multilingual Support
Our multilingual responders communicate with travellers, local authorities, healthcare providers and partner organisations to ensure assistance is delivered efficiently.
Incident Management
From first notification through to incident closure, we coordinate every stage of the response while providing regular updates to key stakeholders.
Incident Verification Response (IVR)
Our verification process confirms reported incidents before escalation, enabling organisations to make informed operational decisions quickly.
Secure Call Management
VoIP call recording provides accurate documentation, accountability and valuable information for post-incident reviews.
Global Response Centre 24/7 Hotline Timeline
1. Call Initiated
Your call is directed to our Global Response Centre, ensuring immediate attention.
2. Multi-Lingual Support
Our multi-lingual team ensures clear, effective communication in any region.
3. Incident Triage & Assessment
Our responders quickly assess the incident, prioritising based on severity and need.
4. Incident Management & Real-Time Support
We manage the entire incident, providing real-time updates and support.
5. Resolution & Ongoing Support
After resolution, we provide follow-up support and continue monitoring for any emerging risks.
Supporting Safe Business Travel Worldwide
Business travel can expose organisations to a wide range of security, medical and operational risks. Securewest provides proactive business travel assistance that helps organisations protect employees while maintaining business continuity.
Our Global Response Centre supports travellers experiencing:
- Medical emergencies
- Security incidents
- Civil unrest
- Natural disasters
- Terrorism
- Crime and personal safety incidents
- Travel disruption
- Missing traveller incidents
- Emergency evacuations
Every response follows your agreed escalation procedures, ensuring consistent support wherever your people travel.
Emergency Response Services You Can Rely On
Effective emergency response requires experienced people, proven procedures and global coordination.
Securewest’s emergency response services combine trained emergency responders, established international partnerships and robust incident management processes to deliver fast, reliable assistance when it matters most.
Our response team can coordinate with:
- Medical providers
- Insurance companies
- Security providers
- Local emergency services
- Corporate crisis management teams
- Government agencies where required
By acting as a single point of contact, we simplify communication and improve response times during critical incidents.
Integrated with Our Travel Risk Management Services
Our Global Response Centre forms part of Securewest’s wider Travel Risk Management solution.
Integrated services include:
- SPHERE Travel Risk Platform
- Risk Intelligence
- Journey Management
- In-Country Travel Security
- Medical Assistance
- Crisis Management
- Emergency Evacuation Planning
- Traveller Tracking
Together, these services help organisations identify risks, monitor travellers and respond rapidly when incidents occur.
Get in touch
Find out how we can safeguard your people, assets and reputation from harm.