Complaints process

Securewest International is committed to providing the highest quality services with the utmost integrity, transparency and accountability.

Securewest takes any complaints or concerns, whether from customers or third parties affected by our services, extremely seriously and will always aim to deal with them as quickly and efficiently as possible. Each complaint will be dealt with directly by the CEO of Securewest.

If you:

  • Feel our services could be improved
  • Are dissatisfied with our services or our conduct
  • Want to provide feedback on Securewest International

We would ask you to contact us on either:



John Casson, Securewest International Limited, Woodland House, 45 Estover Close, Plymouth, United Kingdom, PL6 7PL

Please provide as much detail in regard to the matter which concerns you. You do not have to provide contact details if you do not want to, however we would be unable to provide feedback on its resolution to you.

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