Global Response Centre

Our Global Response Centre operates 24/7, 365 days a year, providing support, advice and response anytime, wherever you are in the world.

In the case of an incident, our experienced emergency responders will rapidly assist, managing and supporting your travellers following your agreed incident response protocols.

We can link to other providers such as an insurance or healthcare company or offer full-support incident management, so you only have a single point of contact.

What our customers say

ā€œIf it were not for the invaluable support of the Securewest Global Response Centre operators, we would not have been able to make the decision to evacuate the event I was attending, thereby reducing the risk of harm to me and others.ā€

Business Development Manager ā€“ during September 2019 severe flooding in Spain

In summary we provide:

  • 24/7 Emergency Support and Response
  • Triage of Incident
  • Trained Emergency Responders
  • Access to a Global Footprint
  • Incident Management
  • Access to Supporting Documentation
  • Incident Verification Response (IVR)
  • Call recording (VOIP)

Global Response Centre 24/7 is part of our Safeguard suite of services which includes SPHERE Travel Risk Platform, In-Country Security and Journey Management and Intelligence.

Get in touch

Find out how we can safeguard your people, assets and reputation from harm.

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